Terms of Service

Welcome to On-Guard Pest & Wildlife LTD, your trusted partner in reliable pest and wildlife control solutions. By accessing and using our services, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Scope of Services

On-Guard Pest & Wildlife LTD offers professional pest and wildlife control services aimed at addressing various infestations and animal-related issues. Our services may include inspection, extermination, prevention, and removal of pests and wildlife from residential, commercial, and industrial properties.

2. Appointment and Payment

a. Scheduling: To schedule a service appointment, you can contact our customer service team via phone or our online platform. We will work with you to determine a suitable time for the service.

b. Estimates: We provide estimates based on the information provided. The final cost may vary depending on the extent of the infestation or wildlife issue.

c. Payment: Payment is due within 14 days of completion of services. We accept various payment methods, including credit/debit cards, cash, and electronic funds transfer

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3. Cancellation and Rescheduling

a. Cancellation: If you need to cancel a scheduled appointment, please notify us at least 24 hours in advance to avoid cancellation fees.

b. Rescheduling: You can reschedule an appointment by contacting our customer service team at least 24 hours before the scheduled time.

4. Service Guarantee

We are committed to delivering effective pest and wildlife control solutions. However, the effectiveness of our services may be influenced by factors beyond our control, such as environmental conditions and property maintenance. While we strive for the best results, we cannot guarantee complete elimination of pests or wildlife in all cases.

5. Customer Responsibilities

a. Access: You are responsible for providing our technicians with access to the affected areas of your property.

b. Preparation: Prior to our visit, you may need to undertake specific preparation tasks as advised by our team to optimize the success of the service.

6. Health and Safety

a. Chemicals and Products: We use approved and safe products and methods for pest and wildlife control. However, it is important to follow any safety instructions provided by our technicians.

b. Evacuation: Depending on the nature of the treatment, you may need to evacuate the premises temporarily. Our technicians will provide guidance on this matter.

7. Liability

a. Property Damage: While we take utmost care during our services, On-Guard Pest & Wildlife LTD is not responsible for any unintentional damage to your property.

b. Health Concerns: We advise occupants with health conditions, allergies, or sensitivities to vacate during the service and follow our recommended safety precautions.

8. Complaints and Disputes

If you have any concerns or complaints about our services, please contact our customer service team as soon as possible. We will work diligently to address any issues and find a suitable resolution.

9. Changes to Terms

On-Guard Pest & Wildlife LTD reserves the right to update or modify these terms of service at any time. Changes will be effective upon posting on our website or other communication channels.

By using our services, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions. If you do not agree with any part of these terms, please do not proceed with our services.

For any inquiries or to schedule a service, please contact our customer service team at 613-515-0574.

Last updated: August 14, 2023

On-Guard Pest & Wildlife LTD

1345 Usborne Street Braeside On

On-Guard.ca

613-515-0754